Privacy and booking information

Information you provide

The booking form asks for:

• Your name, email address and phone number.
• The service address, vehicle category, appointment date and time, and selected package.
• Confirmation that your household has school-aged children and two or more vehicles, and agreement to the booking details.
• Any optional notes you choose to add.

Booking records

The website uses these details to check availability, link your customer and vehicle records, create your appointment, and record its price and deposit status.

Customer, vehicle and appointment records are stored in Airtable for Curbside to manage the booking. The appointment includes your service address, notes, booking reference and package information.

Secure payment checkout

Helcim handles card checkout separately. Card details are entered in Helcim’s checkout; this website’s booking form does not accept card details.

The website keeps checkout recovery information and verified payment details, such as the transaction reference and amount, to confirm the deposit and recover an interrupted booking. These recovery records are stored on the website’s server. The verified payment is also linked to the booking in Airtable.

Saved information in your browser

The website uses local browser storage to keep a booking reference so an unfinished checkout can be found again on the same browser and device. The saved reference is removed when confirmation is received.

Campaign information can also be kept in session storage while you browse in the same tab. Blocking or clearing browser storage may limit automatic checkout recovery or campaign tracking. If payment is uncertain, keep your booking reference and use booking help before trying another payment.

Campaign information

If the link you arrived through includes campaign tags or a Google click identifier, the website can carry those details through the booking and save them with the appointment in Airtable. This helps identify which campaign brought the booking.

The website currently does not load an analytics library or advertising pixel. Following an external link, such as the Google business profile, takes you to that service, where its own privacy practices apply.

Questions about your information

Contact Curbside using the contact options on our Google business profile. Include your booking reference if you have one, so the relevant booking can be identified.